QuickBooks Payroll Error 15101: How Can You Fix It?

Who wouldn't want to take advantage of the newest features of QuickBooks by upgrading the app? Unfortunately, you may get QuickBooks Error code 15101 while attempting to download QuickBooks updates. The inability to connect to the internet for updates causes this error. Another cause is a misconfigured digital signature certificate. Internet connection failures cause difficulty updating bank feeds in QuickBooks Desktop and updating payroll and features. When this happens, an error message states QuickBooks cannot update. You can't do anything else or even shut QuickBooks until you close the notification box.

You may see the following error message on your computer screen:

Read this article till the end to learn how you can resolve QuickBooks error code 15101. Alternatively, you can also dial 1-800-615-2347 and speak to our certified technicians for quick and precise solutions.

Why does QuickBooks Error 15101 occur?

Like most other QuickBooks errors, there are many reasons why QuickBooks error message 15101 occurs. Here are a few:

  • You may not have launched all QuickBooks services on Windows.
  • You have not made IE your default browser.
  • QuickBooks Desktop digital signature certificate is unavailable.
  • A virus or malware infection may cause harm to QuickBooks folders and data.
  • QuickBooks Error 15101 might be caused by prior upgrades.
  • Some third-party apps obstruct the updating process.
  • The Windows Firewall is preventing QuickBooks from connecting to Intuit servers.

Methods to Repair QuickBooks Update Error 15101

  • Creating a company file backup is the first step to resolving QuickBooks Update Error 15101.
  • Open QuickBooks Desktop first.
  • Select the File menu, then Backup Company, Create Local Backup.
  • Finally, create a backup by following the screen directions.

If the problem has not been fixed yet, here are the four different solutions methods for you in this blog!

Method 1- Run QuickBooks Reboot.bat file

  • First, shut down QuickBooks, and reopen it.
  • Right-click QuickBooks and choose Properties, then Open File Location.
  • Right-click Reboot.bat and choose Run as Administrator.
  • A command prompt window scrolling QuickBooks files appears.
  • Don't close the command prompt manually. The Reboot.bat program will automatically exit after repairing QuickBooks services.
  • Finally, reopen QuickBooks and run payroll again.

Did the preceding solution not work for you? So, you must go on to the next solution.

Method 2- Make Internet Explorer your default browser

  • Open Internet Explorer and click the Gear icon in the upper right corner.
  • Next, click Internet Options. Next, go to the Programs tab and choose to Make Default.
  • Finally, click OK to save the changes.

Third-party apps may sometimes obstruct the download of Payroll updates. So, attempt to run your system in safe mode so that only critical Windows apps run while downloading.

To begin, restart Windows and continually press F8 key.

Method 3- Install QuickBooks in Safe Mode

  • Startup Safe Boot choices immediately.
  • Select Safe Mode and click Enter.
  • Windows now start in safe mode.


  • Also, hit Windows + R keys to launch the Run window.
  • Enter the command appwiz.cpl in the text box.
  • Double-click QuickBooks Desktop from the installed applications list and follow the directions to uninstall QuickBooks.
  • Then, go to the QuickBooks Product Download page and download the setup file.
  • Double-click the downloaded file and follow the screen instructions.

Finally, finish the product registration and retry updating QuickBooks payroll.

Method 4- Reconfigure Windows Firewall:

  • Go to Windows and choose Settings. Next, go to Find a Setting and type Firewall.
  • Click on Allow an App or Feature via Windows Firewall.
  • Hit a click Change Settings in the Allowed Apps box.
  • Then choose the checkboxes for programs on your computer that you wish to enable to interact over the Internet.
  • Click the Private and Public checkboxes to choose whether only secure networks or public and unsecure networks are allowed to communicate.
  • Close the Windows Firewall window by clicking OK twice.

We hope the solutions provided in this blog post helped you quickly overcome QuickBooks problem 15101. If affirmative, then restart Windows in regular mode. However, the issue may remain even after using the preceding fixes, contact our QuickBooks error support number i.e., 1-800-615-2347.


Location: Everett, WA 98201, USA

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