How to Troubleshoot the QuickBooks Error Code 6189, 77?

Have you bumped into some or the other errors in QuickBooks? Don’t worry QuickBooks error code 6189, 77 is pretty much common. This error prevents from accessing the company file. Coming across such an error can be due to a handful of factors, which we will be discussing later in this segment. One of the common factors triggering QuickBooks error code 6189, 77 can be if there is damaged company file.

You might stumble upon such an error when trying to access the company file on QuickBooks. Go through this segment to find out the ideal solution to resolve the QuickBooks error code 6189, 77 successfully.

Basic symptoms of QuickBooks error code 6189, 77

It will be a little for you to spot the error, exploring the signs and symptoms listed below would surely help.

  • One of the basic signs can be each time you open the same program, you might witness your system crashing.
  • In case the system hangs for a couple of minutes.
  • Or if the warning message appears on the screen with error description.
  • Also, in the event of an active window on the system crashes immediately on the arrival of the issue.
  • Another sign can be if the system slows down. 

What instigates QuickBooks error code 6189, 77?

As we mentioned earlier, there can be some of the factors triggering QuickBooks error code 6189, 77. Let us explore the most common ones below:

  • You might face such an error if the windows system file or QuickBooks related files are infected due to any malware or virus attack.
  • Another trigger can be if there is any discrepancy between the QuickBooks company file and transaction log file.
  • One more factor causing such an error can be if there is accidental deletion of an essential QuickBooks related file.
  • You might come across similar issue if there is damaged, missing, or corrupt QuickBooks company file. 

Methods to fix QuickBooks error code 6189, 77

Fixing QuickBooks error code 6189, 77 becomes a little easy with the steps scribbled below. Let us explore each of the measures that can be taken one by one:

Method 1: Installing QuickBooks database server manager


  • You can simply install the QuickBooks database server manager where all the company files are saved.
  • Herein, the verification code isn’t required.
  • After the installation process is complete, you are suggested to reboot the server and you are done with the process.

Method 2: Resolve .tlg and .qbw file issue


  • Under this process, you need to open the system and browse the transaction log file. Name of the file will be similar to that of the company file, except .tlg extension.
  • You need to right click on the transaction log file and go for rename option.
  • You now have to insert OLD after the company file, which would look similar to companynameold.tlg
  • Moving ahead, QuickBooks will regenerate .tlg files on its own.
  • Reboot the system and check if the issue is fixed. 

Method 3: Close QuickBooks from all workstations

  • You need to ensure that no company file is being accessed from anywhere.
  • Furthermore, reboot the workstations.
  • Heading forward, navigate to the company file to the local drive of the system and head back to the original location.
  • Try to access the file in QuickBooks.
  • Ascertain that the issue is resolved. 

Method 4: Running full malware scan in the system 


  • You need to locate and run malware scan on the system
  • It will detect and correct all the issues on its own 

Method 5: Run QuickBooks file doctor tool


 If none of the above stated steps worked well, then you need to perform the steps below:

  • You need to spot QuickBooks file doctor tool from any web browser.
  • Hit install tab to install it on the system.
  • After the installation process completes, run the tool.
  • Pay heed to the on-screen instructions.
  • Reboot the system and you are good to go. 

Tackling through the QuickBooks error code 6189, 77 becomes a little easy with the set of steps we have mentioned in above.

In the event of facing same issue again and again even after performing the set of steps discussed in above, then do not think much in connecting with our QuickBooks error support tech geeks using our helpline i.e., 1-888-368-8874. Our tech professionals will surely come up with the most appropriate solution for you. 


Location: Everett, WA 98201, USA

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